Support

Need a hand with Upload Native? We are happy to help.

How to get help

Email us at [email protected] with a description of the issue, your store domain, and (if relevant) the order or upload involved. The more detail you include, the faster we can resolve it.

Response window

We aim to respond to support requests within 1–2 business days. Most questions are answered sooner.

Common topics

• Adding the upload button to a product or cart page.
• Collecting files inside checkout (Shopify Plus).
• Plan limits, billing, and changing plans.
• Finding uploaded files in your Shopify Files and on the order.

Policies

Review our Privacy Policy and Terms of Service for details on how the app handles data and the terms of use.